Biko AI

How a session works

Robin is an AI facilitator, not a human, and not a therapist, doctor, or psychiatrist. A session is spoken: you talk, Robin listens and answers in its own voice, and the microphone opens only when it is your turn.

1. A short conversation so Robin understands what you want to work on today.
2. Some breathing together: three deep breaths, then twelve slow Ocean Breaths.
3. An Opening Statement, which you repeat after Robin one line at a time.
4. The work itself: a focused conversation in which you name what comes up, and Release Statements along the way, each ending with a snap of your own fingers and a short silent pause.
5. Closing breaths, and a few words from Robin to end.

You have a full hour if you need it. Robin tells you when about five minutes remain, and once a month can add ten more if you are close to finishing.

If you are interrupted

Press Pause at the top of the session page. The microphone closes at once, Robin goes quiet, and the clock stops, so nothing said around you is heard and no time is lost. Press Resume when you are back. If you were in the work, Robin brings you back in with the Opening Statement first, so you are fully present before you continue.

If the session breaks off altogether, for example if the page closes, you can pick it up from your welcome page within 24 hours at no extra cost. If you were in the work, the Opening Statement comes first; after a longer gap, the breathing too.

If the voice stops

• Check that your device is not muted and the volume is up.
• Robin asks a question and then waits for you. If nothing seems to happen, say something, or type it in the box at the bottom of the page.
• If a word was misheard, open your eyes and type the correction in the box.
• If the page stops responding, refresh it and press Pick up where you left off on your welcome page.

On your phone

Turn on Do Not Disturb, with its exceptions for Favorites and repeated calls switched off. Set Auto-Lock to Never for the hour so the screen stays awake and the microphone stays with Robin, and set it back afterwards. Headphones help. Keep the app or Safari in the foreground for the whole session.

Sessions, plans and your account

The links at the bottom of every page lead to four pages. My sessions lists the sessions you have taken, the issue you worked on and anything parked for another time, with a box for your feedback on each. Robin's voice is where you listen to each voice and choose one. Buy sessions is where you buy sessions and choose a plan; if you are 14 to 17, your guardian buys sessions for you. Your Account shows the sessions you have and your plan, and is where you change your password or ask us to delete your account; changing your plan, your card, or cancelling is done from your Account page too. The plan terms say exactly how sessions and renewals work.

If something went wrong

After each session there is a box for your feedback, on your welcome page and on My sessions. If something did not work or did not feel right, tell us there and give us the chance to put it right. For anything else, write to support@bikoaicoach.com.

If you are ever in immediate danger or in crisis, Robin cannot call anyone for you. In the United States, call or text 988, or 911 in an emergency.